Find out more about our processes in the articles below. Click to expand.
Here at Georgian, we recognize the significance of providing accurate and timely estimates. Estimates can be completed accurately and quickly before the job is completed, if requested. The level of accuracy in these estimates largely depends on the responsiveness of the garments during processing. If we are unable to restore a garment to an acceptable condition, it incurs no charge, and we promptly remove it from the estimate and place it on a non-responsive list. Additionally, during the billing process, we conduct a thorough review of every line item to ensure there are no data entry errors. Any required adjustments to the estimate are made at this stage.
Our professional team handles both pack-outs and deliveries, with billing based on either hours worked or distance traveled (per kilometer). To ensure transparency, we offer electronic price lists upon request, which include rates for these services. Rest assured that the price we provide in our list will always match what you see on your final bill—no exceptions. We record this information directly on the manifest for your review, eliminating any hidden costs. These prices and services are standard and appear as clear, distinct line items on your final bill, ensuring a straightforward and all-inclusive billing process.
For the sake of accountability, each item undergoes individual assessment and is processed by a professional Dry Cleaner who, for the most part, follows the proper cleaning procedures outlined on the care label. It's important to emphasize that our company is not limited in its ability to restore any item. If an item can be restored, we will do so, as only a dry cleaner has access to the cleaning agents, solvents, and systems necessary to restore even the most heavily soiled items. This approach reduces claim costs by increasing the volume of garments successfully restored.
Whether an item undergoes dry-cleaning or washing, all items are consolidated into an inventory or "manifest," which includes all associated invoices. Each item is carefully sorted and tagged, with similar items grouped together in packages of no more than six, making shipping more convenient. These invoices provide essential information, such as the manufacturer, colour, and condition of each garment upon receipt. If we handle the pack-out, our invoices also specify the room from which the items were removed. This information facilitates the efficient return and repositioning of items, ultimately saving time and labour costs.
Manifests are seamlessly exported from our Inventory System directly into an Excel spreadsheet. This allows for intricate data manipulation as per your request and simplifies adjustments. These manifests are organized not only by invoice number but also by garment type and room. We can provide customer copies to the insured, with prices removed from the manifest to ensure confidentiality for all parties involved.
Furthermore, both the Customer Copy and the Final Job Invoice will be saved in PDF format and emailed to you upon job completion or upon request. Just as before, the type of cleaning process used on each item is individually outlined.
The above table demonstrates a restoration project that included 202 items requiring washing, drying and folding, priced at $856.98, 3 items that required further finishing (dry cleaning and pressing) totaling $26.89 and 9 Suede or Leather garments or Shoes, totaling $310.26.
Category 4 represents any packaging used to deliver or store the order and the hours involved with packing out house, if necessary. The piece units for Category 4 will include total hours and/or box sizes used. The prices outlined in the above chart do not include applicable taxes. All manifest information will be kept on file for one year. In the event of a dispute or error during reconciliation, simply contact us and we will forward you another electronic copy.
To ease reconciliation in your accounting department, every job we receive from you and complete before the end of the month will be posted to your account and included in your monthly statement. The statement balance will be itemized for each job, listing the name, your claim or job number, our manifest number, the job sub-total, any applicable discounts, and a Final Job Total. This Final Job Total will match the invoice you received via email upon job completion.
Our accounting system is reconciled monthly, and we mail the statements on the first business day of each month.
From a production standpoint, we utilize 15"x15"x15" boxes for laundered items, aiming to enhance organization both within our facility and elsewhere. Invoices are affixed to every box, eliminating the need to open each one to identify its contents. By referring to the Manifest as a guide, you can easily locate a specific item, if necessary, using the invoice number and specific room information, cross-referencing the details provided on the side of each box.
In addition to recyclable boxes, all plastic bags used for dry-cleaned and finished items are now 100% biodegradable in landfills. We are also actively exploring the possibility of shifting to recyclable paper hangers for all hanging garments.
Due to hygiene considerations and compliance with Occupational Health and Safety regulations, orders resulting from a flood, regardless of whether it's a black or grey flood, will undergo processing before a complete inventory is conducted. This precaution is taken to prevent our staff from handling these items before they are properly disinfected. Subsequently, a thorough inventory will be carried out once the initial disinfection process is completed.
It's important to note that any flood-related orders received by Georgian Commercial Laundry are prioritized over fire-related work. This priority is established because, with flood orders, the longer they remain in the queue, the lower the likelihood of successful restoration. Therefore, addressing flood-related orders promptly is essential to maximize the chances of successful restoration.
Any items that we come across that do not respond to cleaning or cannot be restored or processed for whatever reason will be added to the "Items that Did Not Respond" list or the "Pocket Contents-Items Not Being Cleaned" list. These lists will be sent to you in addition to the full manifest. The items contained in these lists will still show up on the main manifest but the cost of cleaning the item will be removed from the overall job cost. We hold all items not responding until we receive authorization to dispose of them.
We take pride in being a full service, complete commercial laundry service, with qualified staff and extensive experience. Striving to make the restoration process as straightforward as possible.
Here's a few additional services we provide: